When looking for their next growth engine, business leaders rely on experts in specialist functions. However, both business and functional leaders tell us they find it hard to point out exactly what their ‘experts’ should do to maximise their impact or to explain the “ROI of experts”. Better connecting experts with customers and the environment is a major source of business growth.

75% of cross-functional teams are dysfunctional (HBR 2015).

They fail on at least three of five criteria, which are meeting the planned budget, staying on schedule, following specifications, meeting the expectations of their customers and remaining aligned with company strategy.

Some simple steps can decrease the risk of failure and increase delivery power.